Privacy Policy
1. Introduction
Welcome to Mobile Fuel Doctor. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our fuel drainage and wrong fuel recovery services in London.
2. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a service, or fill out a form, we may collect:
Full name
Phone number
Email address
Vehicle details
Location/address for service
Any additional information you provide
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Date and time of visit
This information helps us improve our website and services.
3. How We Use Your Information
We use your information to:
Respond to enquiries
Provide emergency wrong fuel recovery services
Process service requests
Communicate appointment details
Improve our website and customer experience
Comply with legal obligations
We do not sell or rent your personal information to third parties.
4. Sharing Your Information
We may share your information only when necessary:
With team members or technicians to provide service
With payment processors (if applicable)
When required by law or legal authorities
All third parties are required to keep your information secure and confidential.
5. Data Security
We take appropriate technical and organisational measures to protect your personal data from:
Unauthorised access
Loss or theft
Misuse or disclosure
However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use cookies to:
Improve website functionality
Analyse website traffic
Enhance user experience
You can control or disable cookies through your browser settings.
7. Your Rights (UK GDPR)
As we operate in London, you have rights under UK data protection laws, including:
The right to access your personal data
The right to request correction of inaccurate data
The right to request deletion of your data
The right to restrict or object to processing
The right to lodge a complaint with the Information Commissioner’s Office (ICO)
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
9. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Meet legal and accounting requirements
Resolve disputes
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Mobile Fuel Doctor
London, United Kingdom
Phone: 07902 044447